Press Release: No Water Use Restrictions for MDC Customers

Reservoirs at normal levels for July

July 14, 2022
For Immediate Release

Download Press Release

– Earlier today, the State of Connecticut’s Interagency Drought Working Group issued a water conservation request as part of a “Stage 2” drought declaration.  While water conservation is always prudent, there are currently no mandatory or voluntary water use restrictions being requested of Metropolitan District (MDC) customers.

Even with recent dry conditions, as of today, the MDC drinking water reservoir supply stands at over 94.5% of capacity, which represents approximately 628 days of supply in storage which assumes regular water production and zero rainfall over that time period. This is normal when compared to historical capacity of our reservoirs and current water production demands for this time of year.

The MDC’s water supply is unique in that it is a surface water supply system of reservoirs that includes the 30.3 billion-gallon Barkhamsted Reservoir and the 9.5 billion-gallon Nepaug Reservoir. The Barkhamsted Reservoir is the largest drinking water reservoir in Connecticut, while the Nepaug is the fourth largest. When full, these two reservoirs store almost 40 billion gallons of water, a volume equivalent to 660 days of supply or 22 months of typical water use.

Because of the large size of its reservoirs relative to the amount of water typically used, the MDC is better able to sustain operations during dry conditions than other water utilities in Connecticut.  It is important to note that the MDC’s vast Barkhamsted Reservoir watershed area, that extends into Massachusetts, can receive rainfall even if the greater Hartford area doesn’t.

The MDC will continue to monitor weather conditions and reservoir levels and advise customers if and when conditions warrant any water use restrictions in our service area. 

MDC 2021 Water Quality Report

2021 Water Quality Report
2021 Water Quality Report (Spanish)
Press Release

 MDC water met or exceeded all State and Federal standards

For Immediate Release
June 28, 2022

(HARTFORD, CT) The Metropolitan District (MDC) announced today that the drinking water provided to its customers once again met or exceeded all state and federal standards.

The 2021 Water Quality Report is required by the Environmental Protection Agency (EPA) under the Safe Drinking Water Act.  The 2021 Water Quality Report was mailed out to MDC customers this month.  Additionally, a copy of the report is available online to view and download on the MDC’s website at

In 2021, the MDC’s potable water was once again in compliance with all state and federal drinking standards. The report includes a description of the MDC’s source waters, treatment techniques, a list of substances the water is tested for and more.

Each year the MDC conducts over 140,000 tests on the water obtained from its reservoirs, treatment plants and other sampling sites throughout the distribution system.  In 2021, the MDC distributed an average of 47.6 million gallons of water per day to a population of approximately 400,000.

“The MDC strives to provide our customers with the highest quality drinking water. Each MDC employee plays a critical role in protecting, treating and delivering our water from the source to the tap,” stated MDC CEO Scott Jellison.

Press Release: MDC’s Ray Baral Recognized By Water Industry

MDC employee honored for contributions to drinking water industry

For Immediate Release
June 13, 2022
Press Release PDF Download

(HARTFORD, CT) The Metropolitan District’s (MDC) Ray Baral was recently named a recipient of the 2022 George Warren Fuller Award by the Connecticut Section of the American Water Works Association (CTAWWA). Baral was honored for his outstanding career in the water industry that has spanned over three decades and was presented with the award at the CT AWWA’s Annual Conference in May.

The Fuller Awards are presented annually by the AWWA to a member of each state’s respective section. Awardees are professionals who have exemplified distinguished service in water supply management and engineering fields and have proven themselves as outstanding and extraordinary leaders. Honorees for this prestigious award, the highest in the industry association, are chosen by their peers.

Baral has worked in the water industry for over 33 years, including over 19 years as an MDC employee. He is currently the MDC’s Assistant Manager of Water Treatment and has served in multiple leadership roles with the AWWA both in Connecticut and nationally and continues to serve on various committees that support public health and safe drinking water.

“Ray has played an instrumental role in ensuring the high quality of the MDC’s water and promoting public health. The acknowledgement of his peers demonstrates why the MDC is fortunate to have a professional like Ray with us and I am confident he will continue to lead us into the future,” stated MDC CEO Scott Jellison.

Press Release: MDC Asks Customers to Enroll in Payment Plans to Avoid Shutoffs

Water bill assistance funds also available

For Immediate Release
Download Press Release PDF

(HARTFORD, CT) The Metropolitan District (MDC) will return to the practice of water service shutoffs for delinquent accounts beginning the week of June 5th.  Help is available to assist customers with outstanding balances.  To assist customers who are still struggling to pay past due bills, MDC is reminding customers to sign up for a payment plan with our customer service staff to avoid a shut off. In addition, multiple water bill assistance programs are available that can reduce or eliminate delinquent balances. 

“First and foremost, we want our customers with hardships to know that if they are enrolled in a payment plan, they will be removed from the shutoff list. Customers may also qualify for water bill assistance with our partners, Operation Fuel and the Community Renewal Team,” stated MDC CEO Scott Jellison.

A water shutoff moratorium was put in place in March of 2020 to assist with COVID-19 related hardships and ensure access to clean drinking water to promote public health and safety during the pandemic. The shutoff moratorium ended in September of 2021. While initial shutoff notice letters have been sent out, the shutoffs are scheduled to begin next week.

If customers receive a shutoff notice and have a hardship, we ask that they contact MDC customer service at (860) 278-7850 and press 2 to make a payment or set up a payment plan. 

Payment Plan and Shutoff information:

How to Pay Your Bill Information

Water Bill Assistance Programs:

Operation Fuel
(860) 243-2345 (or call 211 to find the nearest fuel bank)

Low Income Housing Water Assistance Program (LIHWAP)
The Community Renewal Team
(860) 560-5600

Lake McDonough beach area to remain closed for Memorial Day weekend until further notice

MDC’s Lake McDonough beach in Barkhamsted will not open for Memorial Day weekend due to a shortage of lifeguard staff to safely operate the area. Lake McDonough requires lifeguards and does not have a “swim at your own risk” policy.

While the beach area has not been open the last two years as a result of the COVID-19 pandemic, the boat launch has remained open.

The beach area will remain closed until further notice. MDC has not made a decision for the remainder of the season yet as we attempt to address the lifeguard staffing and recruitment issues that other entities across the state have experienced as well. While the MDC regrets any inconvenience, this action is necessary to ensure the safety and security of our staff and the public.

The boat launch remains open seven days a week.

For more information see website:

MDC’s Tom Tyler featured on Water and Wastewater Industry Careers podcast

Tom Tyler, MDC Director of Facilities, was recently featured on a podcast: “The Future of the Water and Waste Water Industry / Careers You Never Heard About” to discuss the MDC, his own career and the importance of getting more people involved in water and wastewater!