MDC Independent Consumer Advocate Elizabeth Tavelli [email protected]
NOTE TO CUSTOMERS Emergencies If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1. Customer Service If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at [email protected] or by calling (860) 278-7850 and pressing 4.
Utility Services [email protected] or by calling (860) 278-7850 Ext. 3780.
Claims The Metropolitan District Private Property Damage Policy
In order to file a claim please submit a detailed explanation of what occurred together with any receipts or photographs supporting your claim to [email protected]
The Independent Consumer Advocate can not represent you personally in a civil lawsuit but can assist with filing claims against the MDC. If you would like such assistance please email [email protected]
Thank you in advance for your patience in allowing your matter to be addressed.Leak Adjustments If you have incurred additional water usage fees as a result of a leak on your property you may be eligible for a credit. Please see the link to document “Requesting a Leak Adjustment Credit,” for more information. Requesting a Leak Adjustment Credit
Shutoffs Guidance for Customers Facing Water Shutoff
Public Act 17-1 Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers
Upcoming Public Forum
October 14, 2026
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