MDC Independent Consumer Advocate
Elizabeth Tavelli
independentconsumeradvocatemdc@gmail.com
860-785-5578
As part of Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers an Independent Consumer Advocate was established for the MDC who will advocate for consumer interests in all matters which may affect Metropolitan District of Hartford County consumers, including, but not limited to, rates, water quality, water supply and wastewater service quality.
NOTE TO CUSTOMERS
• If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1.
• If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at customerservice@themdc.com or by calling (860) 278-7850 and pressing 4.
• If you seek assistance with a utility services related issue such as water or sewer permits, Backwater Valve Program, or Call Before You Dig, please first contact the MDC Utility Services Department at utilityservices@themdc.com or by calling (860) 278-7850 Ext. 3780.
• If you seek to file a claim for personal injury or property damage, please contact claims@themdc.com.
Thank you in advance for your patience in allowing your matter to be addressed.
Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers
QUARTERLY REPORTS
2025
January – March 2025
2024
January – March 2024
April – June 2024
July – September 2024
August – December 2024
2023
January – March 2023
April – June 2023
July – September 2023
August – December 2023
2022
January – March 2022
April – June 2022
July – September 2022
August – December 2022
2021
January – March 2021
April – June 2021
July – September 2021
August – December 2021
2020
October-December 2020
July – September 2020
April – June 2020
January – March 2020
2019
October-December 2019
July- September 2019
April -June 2019
January – March 2019
2018
October- December 2018
July-September 2018
April-June 2018
January-March 2018