MDC Independent Consumer Advocate
Elizabeth Tavelli
[email protected]
860-785-5578
NOTE TO CUSTOMERS
Emergencies
If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1.
Customer Service
If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at [email protected] or by calling (860) 278-7850 and pressing 4.
Utility Services
If you seek assistance with a utility services related issue such as water or sewer permits, Backwater Valve Program, or Call Before You Dig, please first contact the MDC Utility Services Department at [email protected] or by calling (860) 278-7850 Ext. 3780.
Claims
If you have incurred property damage as the result of MDC activity and are interested in filing a claim, please see the attached document, The Metropolitan District Private Property Damage Policy
In order to file a claim please submit a detailed explanation of what occurred together with any receipts or photographs supporting your claim to [email protected]
The Independent Consumer Advocate can not represent you personally in a civil lawsuit but can assist with filing claims against the MDC. If you would like such assistance please email [email protected]
Thank you in advance for your patience in allowing your matter to be addressed.
Leak Adjustments
If you have incurred additional water usage fees as a result of a leak on your property you may be eligible for a credit. Please see the link to document “Requesting a Leak Adjustment Credit,” for more information.
Requesting a Leak Adjustment Credit
Shutoffs
If your water has been shut off or you are concerned that you may be facing a shutoff in the near future please review the document “”Guidance for Customers Facing Water Shutoff” for information and reach out with any additional questions.
Guidance for Customers Facing Water Shutoff
Public Act 17-1
Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers
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