Press Release: MDC Video Series Recognized by the American Water Works Association

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MDC video shorts receive national award from water industry

December 20, 2021

For Immediate Release

(HARTFORD, CT) – The Metropolitan District (MDC) was recently recognized by the largest national water industry organization in the country for a series of video shorts produced about the functions of the Hartford region’s water and sewer provider. The MDC was chosen as recipient of the 2021 Public Communications Achievement Award, administered annually by the American Water Works Association (AWWA).  Established in 1881, the AWWA is the largest nonprofit, scientific and educational association dedicated to managing and treating water.

The Public Communications Achievement Award recognizes AWWA water industry organizations for significant accomplishments in communication including educating the public, promoting awareness and understanding of water issues, establishing media relations, implementing community involvement programs, and inspiring others to model behavior with the public that builds trust and credibility.

The videos, each between one to two minutes and available via the MDC’s website and social media pages, explore aspects of the MDC that directly affect customers.  The animated “whiteboard” style videos cover topics such as MDC’s drinking water services, wastewater services, the Clean Water Project, what impacts water and sewer rates, and the benefits of an Integrated Plan to manage the Clean Water Project and sewer repair and maintenance activities.

“The Metropolitan District did exemplary work breaking down complex issues about water and wastewater into a simple and understandable format through its whiteboard animation video series. To build and strengthen public trust, it’s important for utilities to frequently and proactively communicate with customers and to educate them about all things water,” stated Adriana Lamar, Chair of the AWWA Public Affairs Council’s Award Committee.

“We are thrilled to have our communications department nationally recognized by our peers at the AWWA. It’s imperative to have another effective tool to get information out to our customers that we will continue to build on,” said Scott Jellison, MDC Chief Executive Officer.

Link to YouTube Channel Playlist

Press Release: MDC Recreation Area Holiday Schedule

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November 22, 2021

For Immediate Release

(HARTFORD, CT) – The Metropolitan District’s (MDC) recreational facilities will have limited hours for the upcoming Thanksgiving, Christmas and New Year’s holidays.

Hours at the West Hartford Reservoir, located at 1420 Farmington Avenue; Reservoir #6, located off Route 44/Albany Avenue in West Hartford and the West Branch Reservoir in Hartland will be limited per the following schedule:

November 25, Thanksgiving (CLOSED)

December 24, Christmas Eve (CLOSED at 12PM)

December 25, Christmas Day (CLOSED)

December 31, New Year’s Eve, (CLOSED at 12PM)

January 1, New Year’s Day (OPEN)

Press Release: MDC Reminds Customers to Sign Up for Alert System

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MDC Alerts system notifies customers of water emergencies

November 18 2021
For Immediate Release

(HARTFORD, CT) – The Metropolitan District (MDC) is reminding customers to sign up for the
“MDC Alerts” mass notification system to keep citizens informed during water and sewer emergencies.  The “MDC Alerts” system gives the MDC Command Center an additional tool to communicate with residential customers and businesses during an emergency situation through multiple contact paths including home phone, cell phone, text and email.

The initial contact method for notification is publicly listed landline telephone numbers, to which calls are made between the hours of 6 AM and 9 PM.  In addition, the MDC continues to notify affected customers via door knocking when appropriate.

The notification system allows each user the flexibility to indicate which communication methods should be used to reach them and the order in which they will be used. 

A video explaining the notification system is available on the MDC’s website, YouTube and social media pages:

A link sign-up portal for customers to register to receive messages via cell phone number, text or email is located on the MDC’s website:

The direct link to sign up is:

MDC CEO Scott Jellison stated, “With the cold weather season here, we want to be proactive in helping our customers be prepared for potential water emergencies.  We encourage our customers to sign up as soon as possible.”