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Press Release: MDC Announces Online Bill Pay System Upgrade

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MDC ANNOUNCES ONLINE BILL PAY SYSTEM UPGRADE
New “MyHQ” portal to go live Monday, July 14

For Immediate Release

(HARTFORD, CT) – Beginning Monday, July 14, the Metropolitan District (MDC) will implement an upgrade to their online customer service bill pay portal. The online bill pay system, now called MyHQ, administered through the MDC’s third-party vendor Kubra, features upgrades that include a new dashboard with improved navigation, the ability to sign up for a PDF bill, enhanced SMS capability and more user-friendly password reset functionality.

All existing accounts in the current Kubra portal will be migrated to the new MyHQ platform.  As a result, there is no need for customers to re-register. In addition, all auto-pay setups and scheduled payments will transfer to the new platform.  Customers with an existing profile can log in to MyHQ using the same username and password. When logging in to the new system for the first time, customers will receive a verification code that will be sent to their email to activate access.

As part of the change over to the new system, the existing portal will be down for maintenance from Saturday, July 12 at 10PM through Monday, July 14 at 8AM. Customers that need to make a payment during that time can use the EZ Pay credit card option.

An information sheet is available on the MDC website, www.themdc.org and in the most recent bill insert mailed to customers. MDC customers also have options to pay their bills directly via their bank, credit card, mail, drop boxes and at designated retail cash payment locations.

CEO Scott Jellison stated, “We’re excited to launch the new online bill pay system, designed with our customers in mind. This upgrade offers a faster, more intuitive experience, making it easier than ever to manage payments securely and on the go.”

“This new online bill pay system reflects our ongoing commitment to innovation and service excellence. It serves as a meaningful step forward in delivering the convenience, security, and functionality MDC customers expect and deserve,” said MDC Chairman Donald Currey.

New Customer Self-Service Account MyHQ Portal to go live Monday, July 14


The current Self Service Portal for online bill pay is being upgraded Monday, July 14 for customers who pay via this method to a new platform Called MyHQ.

WHAT YOU NEED TO KNOW

  • All existing accounts through the Kubra Portal will be migrated to the new platform – there is no need to re-register.
  • All Auto Pay setups will transfer to the new platform.
  • All scheduled payments will transfer to the new platform.
  • All Payment Methods will transfer to the new platform.
  • Set up notifications for email, SMS or both!

WHAT TO EXPECT – NEW FEATURES

  • New dashboard with improved navigation
  • Sign up to receive a PDF bill via email through secure eBill
  • Enhanced notifications with SMS capability
  • Easier process for resetting password
  • Link to EZ-PAY (powered by Kubra) to pay by credit card within your profile
  • Consolidated template for commercial accounts (10 account minimum)

FIRST TIME LOGGING IN
If you have an existing profile, you can log in to the NEW MyHQ portal using the same username and password. A verification code will be sent to your email. Retrieve the code and enter it to be activated in the new MyHQ portal. Once on the site, it is recommended you configure your phone number to enable SMS Notifications. You can also set up Multi-Factor Authentication. The new portal allows an MFA of Email Address or Mobile Phone. Customers will also be able to reset their own password. If you forgot your username, please call Customer Service at (860) 278-7850, option 4

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Press Release: MDC Releases 2024 Water Quality Report

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MDC RELEASES 2024 WATER QUALITY REPORT
 MDC water met or exceeded all State and Federal standards

(HARTFORD, CT) The Metropolitan District (MDC) announced today that the drinking water provided to its customers met or exceeded all state and federal standards for 2024. 

The 2024 Water Quality Report is required by the Environmental Protection Agency (EPA) under the Safe Drinking Water Act.  The 2024 Water Quality Report is mailed out to MDC customers annually.  Additionally, a copy of the report is available online to view and download on the MDC’s website at www.themdc.org in both English and Spanish.

In 2024, the MDC’s potable water was once again in compliance with all state and federal drinking standards. The report includes a description of the MDC’s source waters, treatment techniques, a list of substances the water is tested for and more.

Each year the MDC conducts over 140,000 tests on the water obtained from its reservoirs, treatment plants and other sampling sites throughout the distribution system.  In 2024, the MDC distributed an average of 45 million gallons of water per day to a population of approximately 400,000.

In addition, the MDC was in compliance with the EPA’s new Lead and Copper Rule, which required creating an inventory of all water services (the pipe that conveys water from the watermain in the street to a property) and their materials and making that searchable database available to all customers.

“The report confirms that MDC once again met or exceeded all state and federal standards. This reflects the unwavering dedication of our staff and ongoing investment in water quality, infrastructure and public health,” stated MDC CEO Scott Jellison.

MDC Chairman Donald Currey added, “Providing safe, high-quality drinking water isn’t just a requirement, it’s a responsibility and promise to the communities we serve. This is a testament to the expertise of our staff and our commitment to transparency and public trust.”

Press Release: MDC Warns of Suspected Imposter

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(HARTFORD, CT) – The Metropolitan District (MDC) is advising customers to be cautious of individuals posing as water company employees in an attempt to enter a residence.

Earlier today, a suspect claiming to be from the water company attempted to gain access to a residence in Hartford.  The MDC urges all residents, especially those who are home during the day, to be alert for imposters by following these tips:

  • MDC field employees wear clothing and drive vehicles clearly marked with the MDC logo.
  • The MDC encourages customers to stay secure within the home while asking for identification from anyone who comes to their door. All MDC employees have photo identification badges and will gladly display them upon request.  The policy is “No Identification – No Entry”.
  • If someone comes to your door claiming to be from the water company and you do not have a previously scheduled appointment, do not allow access to your home until calling the MDC Command Center at 860- 278-7850 and press 1 to verify their identity.
  • If you have any doubt about the individual’s identity or motives, or authenticity of their credentials, do not allow them entry into your home and call the police.

MDC Project Outreach Video

Whether it’s construction in your neighborhood or private property work, our Project Outreach team is there to help you through the process. With significant improvements being made to the water and sewer infrastructure across the MDC service area, our goal is to keep you informed. Stay connected!

https://www.youtube.com/watch?v=ZjU-OT6Y4LE

Try a Trade Program Video

Check out the video recap of the MDC’s 2025 Try a Trade Program. The program exposes students to hands on experience and the option of a career at the MDC right out of high school. Hear the success stories of how last year’s program has already produced several full time employees – a true pipeline of workforce development as we encourage students from our communities to be the water and sewer industry workers of the future!

https://www.youtube.com/watch?v=70VgSzwFuMA