In response to ongoing developments relating to the coronavirus (COVID-19) pandemic, the Metropolitan District (MDC) has enacted protocols to keep our employees and customers safe which ensures our ability to provide uninterrupted drinking water and wastewater services to more than 400,000 residents of the Hartford Region. Please check this page for updates.
Drinking Water and Wastewater
All operations related to MDC drinking water and wastewater treatment will continue. MDC customers can be assured that their drinking water is safe and can be consumed and used as normal.
Reminder to MDC customers: Do not flush disinfectant wipes (or ANY type of wipes), paper towels, facial tissue or any materials other than toilet paper down your toilet as they are NOT designed to break down in the wastewater treatment process.
Customer Service and Billing
All MDC facilities are closed to the general public, including in-person payments at the Customer Service Office at 60 Murphy Road in Hartford.
For billing/account questions, customers can still contact the customer service by at (860) 278-7850 and follow the prompts or by email at firstname.lastname@example.org
The MDC has suspended water service shutoffs on delinquent accounts as well as dunning (late fees) until further notice. In fairness to all customers, water meters will continue to record water usage and water bills will continue to be generated and delivered.
Per the CT Department of Public Health, anyone using public watershed recreational areas in CT, such as MDC's West Hartford Reservoir and Reservoir #6 in Bloomfield, must maintain social distancing of 6ft or more when walking, hiking, jogging or biking.
New Restricted Parking area map for West Hartford Reservoir
CT DPH Poster for Recreation Areas
Lake McDonough is open for shore fishing only and the boat launch remains closed until further notice. Please practice social distancing.
MDC COVID-19 Press Releases
March 24 (Safety reminder regarding Restaurant grease traps)
March 19 (Recreation area parking limited and reminder about flushable items)
March 16 (MDC facilities closed, late fees suspended, CDC and EPA FAQs on drinking water and wastewater)
March 13 (General update and water service shutoffs suspended until further notice)
CDC FAQ for COVID 19, Drinking Water and Wastewater
EPA FAQ for COVID 19, Drinking Water and Wastewater
World Health Organization Technical Brief 3.2.20
Water, sanitation, hygiene and waste management for the COVID-19 virus