COVID 19 Information

In response to ongoing developments relating to the coronavirus (COVID-19) pandemic, the Metropolitan District (MDC) has enacted protocols to keep our employees and customers safe which ensures our ability to provide uninterrupted drinking water and wastewater services to more than 400,000 residents of the Hartford Region. Please check this page for updates.

Drinking Water and Wastewater
All operations related to MDC drinking water and wastewater treatment will continue. MDC customers can be assured that their drinking water is safe and can be consumed and used as normal.

Reminder to MDC customers: Do not flush disinfectant wipes (or ANY type of wipes), paper towels, facial tissue or any materials other than toilet paper down your toilet as they are NOT designed to break down in the wastewater treatment process.

CT Department of Public Health Return to Service Guidance Document

Customer Service and Billing
All MDC facilities are closed to the general public, including in-person payments at the Customer Service Office at 60 Murphy Road in Hartford. 

For billing/account questions, customers can still contact the customer service by at (860) 278-7850 and follow the prompts or by email at customerservice@themdc.com

The MDC has suspended water service shutoffs on delinquent accounts as well as dunning (late fees) and interest through June 30. In fairness to all customers, water meters will continue to record water usage and water bills will continue to be generated and delivered. 

Due to operational changes that have been made to address the COVID-19 pandemic, call volume and hold time may increase. We thank you for your patience. For the safety and health of our staff and customers, Customer Service Representatives are working remotely. Please understand that unintended background noise may be present as staff adjust to working from home to take calls. We will continue providing you with full customer service and account support.

May 2020 Bill Insert
April 2020 Bill Insert

Recreation Areas
Per the CT Department of Public Health, anyone using public watershed recreational areas in CT, such as MDC's West Hartford Reservoir and Reservoir #6 in Bloomfield, must maintain social distancing of 6ft or more when walking, hiking, jogging or biking.

Parkling has been limited at both West Hartford and Bloomfield.  Throughout the day, if parking lots reach capacity, they will close until a significant number of vehicles leave. Thank you for your understanding.

As a precaution, MDC will not allow new vehicles to enter our recreation areas after 4PM to ensure public safety as we are working with a reduced staff as a result of the COVID-19 pandemic.

New Restricted Parking area map for West Hartford Reservoir
CT DPH Poster for Recreation Areas

Lake McDonough is open for shore fishing only and the boat launch remains closed until further notice. Please practice social distancing.

MDC COVID-19 Press Releases
May 5 (MDC Reminds Customers of Return to Service Protocols)
April 14 (Customer Notice Regarding Call Center)
April 5 (MDC CEO Statement on MDC Recreation Areas)
March 24 (Safety reminder regarding Restaurant grease traps)
March 19 (Recreation area parking limited and reminder about flushable items)
March 16 (MDC facilities closed, late fees suspended, CDC and EPA FAQs on drinking water and wastewater)
March 13 (General update and water service shutoffs suspended until further notice)

E-Blasts
March 19

OTHER RESOURCES

CDC FAQ for COVID 19, Drinking Water and Wastewater
https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

EPA FAQ for COVID 19, Drinking Water and Wastewater
https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater#tapwater

World Health Organization Technical Brief 3.2.20
Water, sanitation, hygiene and waste management for the COVID-19 virus