In response to ongoing developments relating to the coronavirus (COVID-19) pandemic, the Metropolitan District (MDC) has enacted protocols to keep our employees and customers safe which ensures our ability to provide uninterrupted drinking water and wastewater services to more than 400,000 residents of the Hartford Region. Please check this page for updates.
Drinking Water and Wastewater
All operations related to MDC drinking water and wastewater treatment will continue. MDC customers can be assured that their drinking water is safe and can be consumed and used as normal.
Reminder to MDC customers: Do not flush disinfectant wipes (or ANY type of wipes), paper towels, facial tissue or any materials other than toilet paper down your toilet as they are NOT designed to break down in the wastewater treatment process.
CT Department of Public Health Return to Service Guidance Document
Customer Service and Billing
All MDC facilities are closed to the general public, including in-person payments at the Customer Service Office at 60 Murphy Road in Hartford.
For billing/account questions, customers can still contact the customer service by at (860) 278-7850 and follow the prompts or by email at firstname.lastname@example.org
The MDC has suspended water service shutoffs for non-payment until September 9 on delinquent accounts and late fees and interest through July 31, 2020.
September 9,2020 Update: The shutoff moratorium has been extended to October 1, 2020.
In fairness to all customers, water meters will continue to record water usage and water bills will continue to be generated and delivered.
Due to operational changes that have been made to address the COVID-19 pandemic, call volume and hold time may increase. We thank you for your patience. For the safety and health of our staff and customers, Customer Service Representatives are working remotely. Please understand that unintended background noise may be present as staff adjust to working from home to take calls. We will continue providing you with full customer service and account support.
For assistance with hardship in paying overdue bills, contact our partners at Operation Fuel.
July 2020 Bill Insert
May 2020 Bill Insert
April 2020 Bill Insert
Per the CT Department of Public Health, anyone using public watershed recreational areas in CT, such as MDC’s West Hartford Reservoir and Reservoir #6 in Bloomfield, must maintain social distancing of 6ft or more when walking, hiking, jogging or biking.
Parking has been returned to full capacity at both the West Hartford and Bloomfield reservoirs as of March 15, 2021. Throughout the day, if parking lots reach capacity, they will close until a significant number of vehicles leave. Thank you for your understanding.
MDC recreation areas returned to their normal operating hours from sunrise to sunset beginning on October 22. 2020.
New Restricted Parking area map for West Hartford Reservoir
CT DPH Poster for Recreation Areas
Lake McDonough is open for shore fishing only.
MDC COVID-19 Related Press Releases
MDC Announces Partnership with Yale on COVID-19 Wastewater Study, 8.10.20
MDC Extends Suspension of Late Fees 6.29.20
MDC Recreation Area Update 6.26.20 (West Hartford and Bloomfield now open until 6PM)
MDC Reminds Customers of Return to Service Protocols 5.5.20
MDC Customer Notice regarding Call Center, 4.14.20
MDC Safety Reminder Regarding Restaurant Grease Traps 3.24.20
MDC COVID-19 Update for March, 19 3.19.20 (Recreation area parking limited and reminder about flushable items)
MDC COVID-19 Update for March 16, 3.16.20 (MDC facilities closed, late fees suspended, CDC and EPA FAQs on drinking water and wastewater)
MDC’s Plans to Address COVID-19, 3.13.20 (General update and water service shutoffs suspended until further notice)
CDC FAQ for COVID 19, Drinking Water and Wastewater
EPA FAQ for COVID 19, Drinking Water and Wastewater
World Health Organization Technical Brief 3.2.20
Water, sanitation, hygiene and waste management for the COVID-19 virus