New Customer Self-Service Account MyHQ Portal to go live Monday, July 14


The current Self Service Portal for online bill pay portal is being upgraded Monday for customers who pay via this method to a new platform Called MyHQ Account.

WHAT YOU NEED TO KNOW

  • All existing accounts through the Kubra Portal will be migrated to the new platform – there is no need to re-register.
  • All Auto Pay setups will transfer to the new platform.
  • All scheduled payments will transfer to the new platform.
  • All Payment Methods will transfer to the new platform.
  • Set up notifications for email, SMS or both!

WHAT TO EXPECT – NEW FEATURES

  • New dashboard with improved navigation
  • Sign up to receive a PDF bill via email through secure eBill
  • Enhanced notifications with SMS capability
  • Easier process for resetting password
  • Link to EZ-PAY (powered by Kubra) to pay by credit card within your profile
  • Consolidated template for commercial accounts (10 account minimum)

FIRST TIME LOGGING IN
If you have an existing profile, you can log in to the NEW MyHQ portal using the same username and password. A verification code will be sent to your email. Retrieve the code and enter it to be activated in the new MyHQ portal. Once on the site, it is recommended you configure your phone number to enable SMS Notifications. You can also set up Multi-Factor Authentication. The new portal allows an MFA of Email Address or Mobile Phone. Customers will also be able to reset their own password. If you forgot your username, please call Customer Service at (860) 278-7850, option 4

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