Independent Consumer Advocate Update
Attorney Joe Szerejko resigned as consumer advocate effective 11/15/24. The ICA role is currently vacant pending appointment of a new ICA by the State of CT Office of Consumer Counsel. More information is available here: https://portal.ct.gov/-/media/occ/mdc-independent-consumer-advocate-posting-10102024.pdf
As part of Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers an Independent Consumer Advocate was established for the MDC who will advocate for consumer interests in all matters which may affect Metropolitan District of Hartford County consumers, including, but not limited to, rates, water quality, water supply and wastewater service quality.
NOTE TO CUSTOMERS
• If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1.
• If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at customerservice@themdc.com or by calling (860) 278-7850 and pressing 4.
• If you seek assistance with a utility services related issue such as water or sewer permits, Backwater Valve Program, or Call Before You Dig, please first contact the MDC Utility Services Department at utilityservices@themdc.com or by calling (860) 278-7850 Ext. 3780.
• If you seek to file a claim for personal injury or property damage, please contact claims@themdc.com.
Thank you in advance for your patience in allowing your matter to be addressed.
MDC Independent Consumer Advocate
(Currently vacant)
INDEPENDENT CONSUMER ADVOCATE OCTOBER 12 FORUM PRESENTATION
Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers
NEWS
ICA Alert : Applications for Drinking Water and Wastewater Financial Assistance Through LIHWAP Due by JUNE 30, 2022
Press Release: MDC asks customers to enroll in payment plans to avoid shutoffs 6.1.22
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