MDC Independent Consumer Advocate
Elizabeth Tavelli independentconsumeradvocatemdc@gmail.com 860-785-5578.
As part of Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers an Independent Consumer Advocate was established for the MDC who will advocate for consumer interests in all matters which may affect Metropolitan District of Hartford County consumers, including, but not limited to, rates, water quality, water supply and wastewater service quality.
NOTE TO CUSTOMERS • If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1. • If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at customerservice@themdc.com or by calling (860) 278-7850 and pressing 4.
• If you seek assistance with a utility services related issue such as water or sewer permits, Backwater Valve Program, or Call Before You Dig, please first contact the MDC Utility Services Department at utilityservices@themdc.com or by calling (860) 278-7850 Ext. 3780. • If you seek to file a claim for personal injury or property damage, please contact claims@themdc.com .
Thank you in advance for your patience in allowing your matter to be addressed.
Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers QUARTERLY REPORTS 2024January – March 2024 April – June 2024 July – September 2024 August – December 2024 2023January – March 2023 April – June 2023 July – September 2023 August – December 2023 2022January – March 2022 April – June 2022 July – September 2022 August – December 2022 2021January – March 2021 April – June 2021 July – September 2021 August – December 2021 2020October-December 2020 July – September 2020 April – June 2020 January – March 2020 2019October-December 2019 July- September 2019 April -June 2019 January – March 2019 2018October- December 2018 July-September 2018 April-June 2018 January-March 2018