MDC Independent Consumer Advocate Elizabeth Tavelli [email protected]
NOTE TO CUSTOMERS Emergencies If you seek assistance with, or would like to report, a water main break, sewer backup, or other emergency concerning MDC water or sewer services, please first contact the MDC Command Center by calling (860) 278-7850 and pressing 1. Customer Service If you seek assistance with a billing issue, online bill payment or other customer service issue concerning an individual account, please first contact the MDC Customer Service Department at [email protected] or by calling (860) 278-7850 and pressing 4.
Utility Services [email protected] or by calling (860) 278-7850 Ext. 3780.
Claims The Metropolitan District Private Property Damage Policy
In order to file a claim please submit a detailed explanation of what occurred together with any receipts or photographs supporting your claim to [email protected]
The Independent Consumer Advocate can not represent you personally in a civil lawsuit but can assist with filing claims against the MDC. If you would like such assistance please email [email protected]
Thank you in advance for your patience in allowing your matter to be addressed.
Public Act 17-1 An Act Establishing an Independent Consumer Advocate for Metropolitan District of Hartford County Consumers QUARTERLY REPORTS January-March 2026 January – March 2025 April – June 2025 July – September 2025 October – December 2025 January – March 2024 April – June 2024 July – September 2024 October – December 2024 January – March 2023 April – June 2023 July – September 2023 October – December 2023 January – March 2022 April – June 2022 July – September 2022 October – December 2022 January – March 2021 April – June 2021 July – September 2021 October – December 2021 January – March 2020 April – June 2020 July – September 2020 October-December 2020 October-December 2019 July- September 2019 April -June 2019 January – March 2019 October- December 2018 July-September 2018 April-June 2018 January-March 2018