Contact Us



For Emergencies:

Phone: (860) 278-7850 & press 1 (24 hours a day)

For Billing and Service Assistance:

Customer Service Call Center at 60 Murphy Road, Hartford
(860) 278-7850 & press 2

CALL CENTER HOURS
Monday: 8AM to 6PM (in person Customer Service Center on Murphy Road closes at 4PM)
Tuesday through Friday: 8AM to 4PM
Email: customerservice@themdc.com

For Permits, Water and Sewer Connections and Construction Specifications:

Utility Services, 125 Maxim Road, Hartford
(860) 278-7850 ext. 3780 from 8AM to 4PM Monday through Friday
Email: utilityservices@themdc.com

Media Requests
(860) 278-7850 ext. 3211

MDC Laboratory for Water Quality Questions:
(860) 278-7850 ext. 3901

For Wastewater Odor Control Complaint Hotline:
(860) 724-1525