What is Pay-By-Text?
Pay-By-Text is a fast, secure, and convenient way for MDC customers to pay their bills directly via text message, designed to simplify the payment process.
When should I set up Pay-By-Text?
You can enroll in Pay-By-Text anytime, but we recommend setting it up before your next bill’s due date to ensure your payment is processed on time and reflects the correct amount owed.
How do I enroll in Pay-By-Text?
To enroll in Pay-By-Text, make a one-time payment using Guest Checkout in EZ-Pay. After your payment is successful, click the “Activate Pay-By-Text Now” link at checkout to sign up.
What payment methods can I use with Pay-By-Text?
You can use a credit card, debit card, or bank account to pay via Pay-By-Text.
How do I change my payment method?
Pay-By-Text uses the payment method you provided during enrollment. To change it, simply text ‘STOP’ to unenroll, then re-enroll with your updated payment details by making a new payment via Guest Checkout in EZ-Pay and clicking the “Activate Pay-By-Text Now” link.
Can I submit a partial payment by text message?
No, Pay-By-Text only allows payment of the full amount due. For partial payments, use EZ-Pay, the Self-Service Portal, call us, or mail your payment.
Do fees apply when using Pay-By-Text?
Yes, a $1.95 fee applies to each Pay-By-Text transaction.
How secure is Pay-By-Text?
Pay-By-Text uses secure, encrypted technology to protect your payment information, ensuring your data stays safe. MDC prioritizes your privacy and complies with industry security standards.
What happens after I send a payment via text?
Once you send a payment via text, you will receive a confirmation text message and your payment will be processed within 1-2 business days. Check your account in EZ-Pay or the Self-Service Portal to confirm it has been posted.
Will I receive a reminder text before my bill is due?
Once enrolled, you will receive a reminder text 5 days before your bill is due. The text will include the amount due and a secure code to initiate your payment.
Can I use Pay-By-Text if I have multiple MDC accounts?
Pay-By-Text is linked to the account number you enroll with. To pay multiple accounts via text, you’ll need to enroll each account separately using its unique account number.
What if I accidentally send a payment for the wrong amount?
Since Pay-By-Text only processes the full amount due, you can’t overpay or underpay via text. If you think there’s an error with the amount billed, contact MDC Customer Service at (860) 278-7850 Option 4, before paying.
Can I use Pay-By-Text if I’m already enrolled in autopay?
Yes, but autopay and Pay-By-Text operate separately. If your bill is already scheduled for autopay, you don’t need to use Pay-By-Text unless you want to pay early or switch methods. Text STOP to unenroll from Pay-By-Text if you prefer autopay only.
Is there a limit to how many times I can use Pay-By-Text?
No, there is no limit. You can use Pay-By-Text for every bill as long as you are enrolled and your payment method is valid.
What happens if my phone number changes?
If your phone number changes, text STOP from your old number to unenroll, then update your number in EZ-Pay and re-enroll with your new number via Guest Checkout.
Can I pay a past-due bill with Pay-By-Text?
Yes, Pay-By-Text can be used to pay past-due amounts as long as the balance is paid in full. Check your total amount due in EZ-Pay or via the text reminder before paying.
Can I unenroll from Pay-By-Text if I change my mind?
Yes, simply text STOP to unenroll from Pay-By-Text at any time. You can re-enroll later if you’d like.
What if I don’t receive a text or have issues with Pay-By-Text?
If you don’t receive a text or encounter issues, double-check your phone number in EZ-Pay or contact MDC Customer Service at (860) 278-7850 Option or customerservice@themdc.com for assistance.
What happens after I send a payment via text?
Once you send a payment via text, you’ll receive a confirmation message, and your payment will be processed within 1-2 business days. Check your account in EZ-Pay or the Self-Service Portal to confirm it’s posted.