Contact Us

Emergencies

MDC Command Center

Phone: (860) 278-7850 & press 1 (24 hours a day)

Billing and Service Assistance:

Customer Service Call Center at 60 Murphy Road, Hartford
(860) 278-7850 & press 4

CALL CENTER HOURS
WALK-IN CENTER CLOSED TO THE PUBLIC.
Monday: 8AM to 6PM
Tuesday through Friday: 8AM to 4PM
Email: customerservice@themdc.com

Permits, Water and Sewer Connections and Construction Specifications

Utility Services, 60 Murphy Road, Hartford
(860) 278-7850 ext. 3780 from 8AM to 4PM Monday through Friday
Email: utilityservices@themdc.com

MDC Independent Consumer Advocate

Elizabeth Tavelli 
independentconsumeradvocatemdc@gmail.com
(860) 785-5578

Other

Media Requests
(860) 278-7850 ext. 3211

Construction Project Outreach (This includes ALL construction projects including North Hartford work)
(860) 278-7850 ext. 3309

MDC Laboratory for Water Quality Questions:
(860) 278-7850 ext. 3901

Wastewater Odor Control Complaint Hotline:
(860) 724-1525

MDC Alerts

Sign up for emergency notifications with the MDC Alerts system
https://themdc.org/emergencies/mdc-alerts/